FAQs

Frequently asked questions

I have placed an order, when will I receive it?

Majority of our clothes are made to order, which means that things take a little time to be shipped. It usually takes 5 to 10 business days to dispatch depending on how busy we are and on what we have in stock. In the event of any exceptional circumstances occurring, we will contact you as soon as possible.

What methods of shipping you use?

Locally, in Lithuania, Poland, Latvia and Estonia we use DPD, OMNIVA and LP EXPRESS services. To any other country in Europe we use registered and insured post services. If you live outside of Europe and would like to order, please send us either DM on Instagram or email: hello@tapubrand.com and we will find the best solution for you!

Do you take individual orders?

Yes, we can individually adjust sizes to your needs. Such orders might cost extra. If you would like to place individual order, send us email: hello@tapubrand.com

Can you pack it as a gift?

Sure! Before placing the order please either message us on instagram : tapu.brand or email: hello@tapubrand.com and we will agree on additional costs of order.

Do you accept returns?

We hope you are satisfied with your purchase from us. If however for any reason you would like to exchange or return your purchase please notify us within 7 days of receipt of your order by email: info@tapubrand.com, quoting your order number. We expect items to be returned in perfect condition, unworn and in their original packaging. In the unlikely event a product is faulty we will refund the full purchase price. The customer is responsible for the cost of the return postage. For all items returned we strongly advise you to return using a secure postal method, as we can not refund or exchange for items not received. We do not accept returns of individual orders.

What happens if I haven't provided the correct address information?

There are additional costs associated with arranging a new shipment. Therefore, these costs are officially allocated to the customer. Please ensure that you provide the correct address and double-check it before confirming your payment.

What happens when my package is lost?

Packages might, unfortunately, get lost in transit. We take responsibility for all packages from our warehouse until they arrive at the customers address. We will always provide you with the products or a full refund. There are however some official steps we have to take to first track down your order.

Do I have to pay for my return costs?

Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by us. Our brand is not responsible for paying the import duties of your package. Depending on the origin of the return package, you may be required to pay tax, custom fees or other import duties. If the import fees are not paid beforehand, the return will not be accepted.

I have another question, who can I contact?

We’re here to help! Email us at hello@tapubrand.com we'll get back to you soon.